Case Study: Communication in a Medical Technology Group

Organization: An international medical-technology group, providing advanced clinical solutions, comprehensive information systems and services for improved cancer care and management of brain disorders.

Challenge: Managers’ poor communication skills with employees

Solution: Designed a communications survey and conducted qualitative interviews to identify managers’ communication effectiveness in style, motivation, active listening, and performance feedback.

Business Impact:  Diagnosed substantial performance gaps. Proposed to senior management an annual 360º Feedback Program addressing communications skills, behavior changes, and developmental opportunities. Proposal benefits targeted managers’ professional development and self-awareness advancing individual and organizational success.